Q: How does OYO ensure the safety and security of its guests?
A: OYO implements various measures to ensure guest safety and security, including:
CCTV cameras: Most OYO properties are equipped with CCTV cameras in common areas for surveillance.
Security personnel: Many OYO hotels have trained security personnel available 24/7.
ID verification: Guests are required to show valid photo IDs during check-in for verification.
Guest support: OYO offers 24/7 customer support to address any concerns or emergencies guests may face.
Q: Does OYO offer airport or railway station transfers?
A: Some OYO properties offer airport or railway station transfers for an additional fee. You can inquire about this service during the booking process or contact the property directly.
Q: What is referral code for OYO?
A: OYO referral code is HIMAKD4B5.
Q: What are the most common complaints about OYO?
A: While OYO offers budget-friendly accommodations, some common complaints from guests include:
Discrepancies between room descriptions and actual conditions
Lack of cleanliness and hygiene in some properties
Poor customer service and responsiveness to complaints
Unprofessional behavior of staff
Difficulty in availing advertised amenities
Q: Does OYO offer any corporate social responsibility initiatives?
A: Yes, OYO is committed to corporate social responsibility and implements various initiatives related to sustainability, community development, and gender equality. You can find more information about their CSR efforts on their website.
Q: What should I do if I don't receive my referral reward within 48 hours?
A: If your referral reward is not credited within 48 hours, you may contact OYO customer support for assistance, providing details about the referral and check-out.
Q: Does OYO offer any loyalty programs?
A: Yes, OYO offers a loyalty program called OYO Wizard. By participating in this program, you can earn points for every booking and redeem them for discounts on future stays, room upgrades, and other benefits.
Q: Can I smoke in my OYO room?
A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.
Q: Are there any restrictions on using the OYO Rupee earned through referrals during special promotions or peak seasons?
A: It's advisable to check the terms and conditions for any specific restrictions on using OYO Rupee during special promotions or peak seasons. In most cases, OYO Rupee should be applicable, but there could be exceptions.
Q: Can I invite a friend from a different country in the OYO Refer and Earn program?
A: Rewards are earned only when referring friends/family in the same country. For example, if you registered with an Indian mobile number, you'll receive OYO Rupee only when your referrals also sign up with an Indian mobile number.
